Privacy Policy
Effective Date: [November 3rd, 2023]
At Pickgain, we are committed to protecting your personal information and privacy. This policy explains how we collect, use, and safeguard your data when you use our services.
Information We Collect
We collect information you provide directly to us, including:
- Personal details (name, email, phone number, addresses)
- Payment information (processed securely through third-party providers)
- Order history and preferences
- Communication records with customer service
- Website usage data through cookies and analytics tools
How We Use Your Information
Your information is used to:
- Process and fulfill your orders
- Provide customer support and communicate about your purchases
- Send marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure account security
Information Sharing
We share your information only when necessary:
- With trusted suppliers and shipping partners to fulfill orders
- With payment processors to handle transactions
- With service providers who help operate our business (email services, analytics)
- When required by law or to protect our legal rights
- In case of business transfer or merger
Data Security and Storage
We implement industry-standard security measures to protect your information, including encryption and secure servers. We retain your data for as long as necessary to provide services and comply with legal requirements, typically 7 years for transaction records.
Your Rights
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate data
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Request data portability
International Data Transfers
As we work with international suppliers, your data may be transferred and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.
Contact Us
For privacy-related questions or to exercise your rights, contact us at privacy@pickgain.com.